Mexico
Global
Hong Kong
China
Singapore
Dubai
Thailand
UK
The Pacific Prime Latin America Team
Our team is here to make sure you get the best possible service an insurance broker can provide. Learn more about Pacific Prime Latin America's helpful insurance advisors, and the people who support them here.
In 2013, Marco began working with Pacific Prime as a Sales Advisor. He soon advanced to the position of Head of Training and Sales Director, where he oversaw over 40 workers in three international offices.
Over the years, Marco grew to become one of the company’s top employees. His local expertise, worldwide market understanding, and multilingual communication skills made him the ideal candidate to oversee the Latin America project in 2018.
Marco played a key role in establishing Pacific Prime Mexico, the company's first location in Latin America. Today, Marco’s goal is to establish a strong presence for Pacific Prime within the region while continuing to develop a global team.
A Swiss-French Argentine, Marco has an engineering degree from the University of Buenos Aires. Active and passionate, he excels at football, sailing, and running. He loves exploring other cultures with his wife while traveling. Now closer to home after 7 years in China, he may continue his adventurous adventure and lead his magnificent life.
Steven Lopez
Business Development Manager
Languages: English, Spanish, and Chinese
T +57 300 463 4304
Teams Phone: +1 332 222 3892
https://www.linkedin.com/in/steven-lopez-081367b9/
Teams User: [email protected]
With more than a decade at Pacific Prime and over 15 years of sales experience, Steven brings a seasoned, multicultural advisory approach to the company’s global client base.
A key milestone in his career was leading the launch and operational setup of Pacific Prime’s Mexico City office, expanding the company’s footprint in the Latin American market.
His background in international business and economics, shaped in part by his studies at Donghua University in Shanghai, strengthens his ability to guide individuals and organizations through complex cross-border insurance decisions.
Steven’s work reflects Pacific Prime’s mission to simplify insurance through clarity, expertise, and long-term partnership.
Tania Kondratieva
Global Employee Benefits and P&C Coordinator
Languages: English, Spanish, Mandarin, and Ukrainian
Teams Phone: +1 332 456 7304
www.linkedin.com/in/taniakondratieva/
Teams User: [email protected]
Originally from Ukraine, Tania holds a Master's degree in Chinese and English Philology. Driven by a passion for cross-cultural engagement, she relocated to China, where she lived and worked for seven years before entering the insurance industry.
Tania began her journey with Pacific Prime in 2014 as a Sales Consultant in Shanghai. Over the course of her career, she has grown into the role of Global Employee Benefits & Property and Casualty (P&C) Coordinator, working with broker partners worldwide to build lasting professional partnerships.
Drawing on her multicultural background and industry expertise, Tania provides excellent customer service to corporate clients and important accounts across North America, LatAm, Europe, and APAC.
She played a pivotal role in Pacific Prime's global expansion by growing its Thai market presence (2015–2018) and opening the Mexico City office in 2018.
Outside of work, Tania enjoys swimming and cycling—her go-to ways for maintaining both physical and mental wellbeing.
Connect with Tania today to explore how she can support your insurance needs.
Dayana Trillos
Head of Relationship Management Team & HR
Languages: Spanish & English
Teams Phone: +1 332 222 3861
https://www.linkedin.com/in/maria-dayana-romero-trillos-bb194436/
Teams User: [email protected]
Dayana was born and raised in Colombia, where she earned a bachelor's degree in finance and commerce. In 2010, she moved to the UK to pursue her MBA. After four years of living in the UK, Dayana felt it was time to expand her horizons and relocate to China.
She eventually joined Pacific Prime in 2016, after spending 8 years in the country. In 2017, she was part of the original team that traveled to Latin America to assess the possibility of establishing a new office in the region.
Today, Dayana is in charge of the Relationship Management team for the Americas and the Caribbean.
In her free time, she enjoys traveling the world, exploring new places, trying new foods, and meeting people of different cultures and backgrounds.
Orlando López
Corporate Account Management Operation Supervisor
Languages: English and Spanish
T : +52 55 9199 3859
Teams Phone: +1 332 222 3887
www.linkedin.com/in/carlos-orlando
Teams User: [email protected]
Born and raised in Mexico City, Orlando is committed to everything he does at Pacific Prime. He enjoys helping clients from all walks of life and matching them with suitable health insurance plans. His positive attitude and dedication have helped him grow professionally, especially when providing impartial advice across different plans, such as travel and expat insurance.
Orlando is loved by everyone, including clients, for his kind and amiable personality. During his spare time, you can find Orlando learning new languages, meeting new people from around the globe, and learning about their culture.
Get in touch with Orlando for a chat about your insurance needs today!
Antonin Leveque
Head of Training LATAM
Languages: French, English, and Spanish
T : +52 55 3441 5291
Teams Phone: +1 332 222 3856
https://www.linkedin.com/in/antonin-leveque-395a93158/
Teams User: [email protected]
Before joining Pacific Prime, Antonin led an exciting life, traveling the world and crossing endless borders to satisfy his dream as a wandering traveler. His journey took him to unique countries, including Indonesia, Tunisia, Reunion, the Principality of Andorra, Angola, etc.
Antonin’s countless experiences allowed him to develop valuable communication skills while adapting and integrating within different cultures and communities.
Currently, Antonin is Head of Training at Pacific Prime and enjoys providing impartial advice for clients looking for the right health insurance solutions. While his lust for travel still drives him on, his conversations with clients allow him to share his experiences, as well as the importance of securing insurance for their journeys.
Mathilde Raffo
Renewal Manager
Languages: French, English, and Spanish
T : +52 55 3116 9599
Teams Phone: +1 332 222 3281
https://www.linkedin.com/in/mathilde-raffo-75a760145
Teams User: [email protected]
Born in France, Mathilde had her first expat experience at a very young age when she moved to the U.S. with her family. She returned to France to attend secondary school and had always enjoyed traveling—a passion that continues with her to this day.
At the age of 16, she began her first solo travel experience in Taiwan, which taught her many life lessons, including patience, understanding, and courage.
Mathilde graduated with two degrees from France and Mexico and is currently a Junior Advisor at Pacific Prime and thoroughly enjoys her role helping expats like her secure tailored health insurance in Mexico and internationally. She reckons that her open-mindedness and sense of priority allow her to understand and support the needs of our customers every day.
During her free time, Mathilde endeavors to cultivate her passion for discovering new cultures and learning new languages.
Contact Mathilde for a chat about health insurance and expat life today!
Maria Jose Lopez
Regional Lead Corporate Sales WBN International Desk
Languages: Spanish & English
T : +52 55 4516 2989
Teams Phone: +1 332 222 3884
www.linkedin.com/in/maría-josé-lópez-a1944777/
Teams User: [email protected]
Maria José Lopez joined Pacific Prime in 2017 and is the Regional Leader for Partnerships & Corporate Sales, specializing in international private medical insurance and employee benefits.
She is passionate about helping local and global companies design employee benefits that truly make a difference.
Working with multinationals and SMEs, Maria José translates complex benefits strategies into meaningful, people-focused solutions that support business goals and employee wellbeing.
With over 14 years of international experience living in Barcelona and Singapore, she brings a strong global perspective to her work. Now based in Mexico City, she collaborates closely with WBN and global partners to deliver consistent, high-quality solutions across regions.
Maria Jose holds a degree from Universidad Iberoamericana (IBERO) in Mexico City and a Master’s in Product Management and Marketing from EADA Business School in Barcelona.
Outside of work, she enjoys early mornings, running, and signing up for new challenges and races. She is also a proud mom to her 8-year-old son, born in Singapore, the lion city.
She is always open to meaningful conversations, new ideas, and fresh challenges—let's connect.
William Diaz
Employee Benefits Senior Regional Consultant
Languages: Spanish and English
T : +52 55 4811 6800
Teams Phone: +1 332 222 3851
https://www.linkedin.com/in/william-diaz-8b585a131/
Teams User: [email protected]
William is a global citizen, having finished his bachelor's degree in France, Lithuania, and the Netherlands and has lived and worked in eight countries and traveled to over 30.
This diversified experience has provided him great insights into many cultures and work situations, allowing him to better interact with his team and clients.
During the pandemic, he started working for Pacific Prime in Shanghai as a sales consultant, which had its set of challenges. Nonetheless, William focused on building his pipeline and was promoted to the position of senior sales advisor. He established ties within the Latin population in China, establishing a solid foundation for referrals.
He was later transferred to Mexico to support a developing operation as Corporate Account Manager, building the account management team and extending the portfolio through business development and corporate sales.
He is keen to take on new challenges that support the team’s growth. Outside of work, he enjoys playing football, volleyball, and going on long bicycle rides.
Antonio Carrera
Senior Advisor
Languages: Spanish and English
T : +52 55 8078 8649
Teams Phone: +1 332 222 4162
https://www.linkedin.com/in
/antoniocarreracompean/
Teams User: [email protected]
Having lived in the United States, the Netherlands, Ireland, and Mexico, Antonio has developed a global mindset that enables him to adapt seamlessly to diverse environments and build meaningful connections with people from all walks of life.
Antonio's professional journey began in investment management in the United States before transitioning into sales first within the hospitality industry and now in the dynamic field of international insurance.
This broad career path has given him a thorough understanding of several markets and the ability to handle complex financial solutions with a steadfast, client-first attitude.
At Pacific Prime, Antonio has consistently distinguished himself as a top performer, a testament to his dedication, expertise, and commitment to client satisfaction and tangible results.
His outstanding contributions were formally recognized when he was honored with the Salesperson of the Year award for 2025.
Jocelyn Rodriguez
Finance Coordinator
Languages: Spanish and English
T : +52 56 6991 7650
Teams Phone: +1 332 222 3909
https://www.linkedin.com/in/jocelyn-rodr%C3%ADguez-3546431a9/
Teams User: [email protected]
Jocelyn Rodríguez is a Business Management Engineer, originally from Mexico City. She joined Pacific Prime in 2024 as part of the New Business team, where she was responsible for the administration of individual policies.
She later advanced to a role managing corporate policies, further strengthening her expertise in comprehensive client portfolio management.
She currently serves as Finance Coordinator, where she supports the coordination and oversight of financial processes, contributing a strong analytical mindset and a focus on operational efficiency. She is recognized for her professionalism, organizational skills, and ability to adapt effectively in fast-paced environments.
She brings a structured and results-oriented approach to her work while maintaining a collaborative mindset and a strong willingness to support her colleagues.
Daniel Gomez
IT and Operation Manager
Languages: Spanish and English
T : +52 56 6991 7650
Teams Phone: +1 332 222 3909
http://www.linkedin.com/in/daniel-gomez-cruz-/
Teams User: [email protected]
Born in Mexico, Daniel is a professional who earned his degree in computer science in 2013. Since then, he has consistently advanced his career in the industry, accumulating expertise in fast-paced, results-oriented settings.
He joined Pacific Prime in September 2020, where he has expanded his skill set, taken on new challenges, and helped the team provide effective solutions.
He is recognized for problem-solving, abilities, teamwork, and communication skills, all of which allow him to easily adapt and add value across different projects and situations.
Daniel enjoys taking on new challenges, optimizing processes, and collaborating on initiatives that drive continuous improvement within the company.
Tamara Carrera
Administration Team Leader
Languages: Spanish and English
T : +52 56 5119 6128
Teams Phone: +1 333 222 3273
Teams User: [email protected]
Born in Mexico City and raised in Toluca, Tamara developed a natural talent for connecting with people and providing outstanding client support. Her positive attitude and commitment to excellent service make her a reliable and approachable professional, always ready to assist clients with care and efficiency.
At Pacific Prime, she is part of the New Business and Renewals department, where she takes pride in ensuring that every client feels heard, supported, and confident in their decisions.
Tamara consistently puts her very best in everything she does, and her dedication and warm personality allow her to build strong relationships while delivering a seamless experience from beginning to end.
Outside of work, Tamara enjoys staying active, which helps her maintain a healthy balance and brings energy into her daily life.
Feel free to reach out to Tamara for a friendly and supportive conversation about the management of policies within our portfolio!
Myrna Garcia
Client Relationship Management
Languages: Spanish and English
T : +52 55 4811 6646
Teams Phone: +1 332 222 431
https://www.linkedin.com/in/ggmyrna/
Teams User: [email protected]
Myrna Garcia is a Renewal Manager at Pacific Prime. She is passionate about client service and is committed to ensuring every client feels supported and guided throughout their policy journey. Her goal is to be a trusted advisor, providing clear communication to keep the process smooth while helping protect clients’ health and financial well-being.
Originally from Mexico City, she enjoys adventurous experiences such as skydiving, zip lining, and walking in the mountains, especially when it ends with relaxing beside a river.
If you happen to read this, feel free to mention it when you speak with her during your renewal.
Carmen Salazar
Renewal Manager
Languages: Spanish and English
T : +52 55 3206 3732
Teams Phone: +1 332 222 4234
https://www.linkedin.com/in/mcarmen-salazar/
Teams User: [email protected]
Carmen is a Renewals Specialist at Pacific Prime, where her focus is on listening closely to each client and providing strategic, personalized options to optimize their international health insurance policies. She is passionate about understanding each client’s unique needs, combining careful analysis with tailored solutions, and ensuring every interaction is both professional and meaningful.
She holds a degree in International Business, an MBA in Finance, studies in Law, and a Master’s in Stock Market Studies, allowing her to blend analytical thinking with creativity to deliver unique solutions.
Beyond her professional life, Carmen enjoys dancing, caring for her plants, traveling to explore new cultures, and spending time with her beloved cats. These passions keep her inspired and connected to people in an authentic way.
Through her work, she creates a space where the professional meets the personal and where every decision and strategy is guided by a commitment to care, sensitivity, and positive impact.
Oliver Ruiz
Senior Regional Consultant
Languages: Spanish and English
T : +52 55 5452 2083
Teams Phone: +1 332 529 4585
https://www.linkedin.com/in/oliver-vadir-ruiz-casillas/
Teams User: [email protected]
Oliver brings more than 20 years of professional experience in the insurance industry, specializing in comprehensive health plan consulting, customer service, consultative sales, insured and flexible plans, life insurance, major medical coverage, auto insurance, and wellness programs.
He has a proven track record in developing and managing affinity programs and mass-market businesses (B2B2C / DTC), with expertise in structuring, scaling, and optimizing the profitability of Life, Health, Major Medical, and Benefits portfolios.
He also has over 10 years of experience leading growth, retention, and monetization strategies for corporate and group portfolios.
His work is marked by a strong focus on commercial model design, loss ratio optimization, and maximizing customer lifetime value (LTV) across large-scale distribution channels.
Salma Facusseh
Senior Sales Consultant
Languages: Spanish, Portuguese, and English
T : +52 55 4500 2086
Teams Phone: +1 332 222 4338
https://www.linkedin.com/in/salma-facusseh-688038161/
Teams User: [email protected]
Born and raised in Mexico, Salma brings an international perspective that enriches both her personal and professional life. She studied Communication and later lived in São Paulo, where she specialized in Advertising and Marketing—an experience that strengthened her expertise, refined her Portuguese, and immersed her in a new culture.
Passionate about travel, languages, and diverse perspectives, she takes a warm, empathetic approach to building client relationships.
Salma is currently a Senior Sales Consultant at Pacific Prime Latin America, with over two years of experience supporting companies, individuals, and families in selecting international health and life insurance solutions.
She is known for her approachable yet professional style, focusing on understanding each client’s needs and delivering clear, tailored solutions at every stage of life.
Her commitment is to provide a transparent, trustworthy, and personalized advisory experience to her clients every step of the way.
Andrea Possenti
Sales Team Leader
Languages: Italian, English, and Spanish
T : +56 6987 4174
Teams Phone: +1 332 222 3856
Teams User: [email protected]
Andrea is a young and ambitious professional with a strong international background and a passion for traveling. He has lived, worked, and studied in four different countries and travelled to 46.
With extensive knowledge of the insurance sector, cross-cultural communication skills, and local market knowledge, he now provides expert insurance advice to other expats.
