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The Pacific Prime Latin America Team
Our team is here to make sure you get the best possible service an insurance broker can provide. Learn more about Pacific Prime Latin America's helpful insurance advisors, and the people who support them here.
Marco joined Pacific Prime Shanghai in 2013, quickly advancing from sales into executive leadership as Team Leader, Head of Training, and Director of Sales, excelling in each role and consistently driving business growth with his leadership mindset, proactive attitude, and strong performance.
His success and ability to develop high-performing teams led Pacific Prime to entrust him with a major strategic expansion initiative. In 2018, Marco relocated to Mexico to spearhead the company's growth across a new continent as CEO of LATAM. Under his leadership, the company significantly expanded its presence in the region, strengthening its market position and establishing a foundation for long-term success throughout Latin America.
Steven Lopez
Business Development Manager
Languages: English, Spanish, and Chinese
T +57 300 463 4304
Teams Phone: +1 332 222 3892
https://www.linkedin.com/in/steven-lopez-081367b9/
Teams User: [email protected]
With more than a decade at Pacific Prime and over 15 years of sales experience, Steven brings a seasoned, multicultural advisory approach to the company’s global client base. As a key milestone in his career, Stephen directed the launch and operational setup of Pacific Prime’s Mexico City office, expanding the company’s footprint in the Latin American market.
His background in international business and economics, shaped in part by his studies at Donghua University in Shanghai, strengthens his ability to guide individuals and organizations through complex cross-border insurance decisions. Steven’s work reflects Pacific Prime’s mission to simplify insurance through clarity, expertise, and long-term partnership.
Tania Kondratieva
Global Employee Benefits and P&C Coordinator
Languages: English, Spanish, Mandarin, and Ukrainian
Teams Phone: +1 332 456 7304
www.linkedin.com/in/taniakondratieva/
Teams User: [email protected]
Originally from Ukraine, Tania holds a Master's degree in Chinese and English Philology. Driven by a passion for cross-cultural engagement, she spent seven years living and working in China before joining Pacific Prime’s Shanghai office in 2014 as a sales consultant.Over the course of her career, she progressed into the role of Global Employee Benefits & Property and Casualty (P&C) Coordinator, working with broker partners worldwide to build lasting professional partnerships.
Drawing on her multicultural background and industry expertise, Tania provides excellent customer service to corporate clients and important accounts across North America, Latin America, Europe, and Asia Pacific. She played a pivotal role in Pacific Prime's global expansion by growing its Thai market presence (2015–2018) and opening the Mexico City office in 2018.
Outside of work, Tania enjoys swimming and cycling, her go-to ways for maintaining both physical and mental wellbeing.
Dayana Trillos
Head of Relationship Management Team & HR
Languages: Spanish & English
Teams Phone: +1 332 222 3861
https://www.linkedin.com/in/maria-dayana-romero-trillos-bb194436/
Teams User: [email protected]
Dayana joined Pacific Prime’s Shanghai office in 2016, quickly distinguishing herself with her strong performance, professionalism, and a client-focused approach. Recognized for her versatility, attention to detail, and ability to build long-term relationships with clients, she transitioned into the Renewal Department, a role requiring a high level of stability, adaptability, and service excellence.
Through her dedication and consistent commitment to exceptional support for clients, Dayana became a key contributor to the company's retention and customer satisfaction efforts. Her expertise and leadership led to her appointment as Head of the Renewal Department and HR in the Mexico office, where she applies her knowledge, operational excellence, and people-focused leadership to accelerate the growth and development of the LATAM region.
Orlando López
Corporate Account Management Operation Supervisor
Languages: English and Spanish
T : +52 55 9199 3859
Teams Phone: +1 332 222 3887
www.linkedin.com/in/carlos-orlando
Teams User: [email protected]
Orlando joined Pacific Prime in December 2020 and earned a promotion to Sales Team Leader in 2022, where he focused on onboarding and developing new talent, as well as supporting the onshore market. During this period, he successfully led and managed approximately four sales teams.
Recognized internally for his strong performance and leadership, Orlando was promoted to Account Management Operations Supervisor in September 2026, where he boosted significant growth across the team and business under his leadership. He played a key role in organizing and optimizing proprietary YS processes and continues to strengthen relationships between clients and providers, contributing to the company's reputation and recognition within the industry. He was recently promoted to Head of Account Management on May 8th, 2026.
Antonin Leveque
Head of Training LATAM
Languages: French, English, and Spanish
T : +52 55 3441 5291
Teams Phone: +1 332 222 3856
https://www.linkedin.com/in/antonin-leveque-395a93158/
Teams User: [email protected]
Since joining Pacific Prime in 2021, Anto’s outstanding sales performance has been recognized internally with multiple "Performer of the Month" distinctions.
Following his sales position, Anto was promoted to Team Leader in August 2022, to Head of Training in February 2025 and to Deputy Head of Sales in June 2026. In his new role, he has driven consistent growth across the team and business, establishing himself as a recognized industry leader.
In 2024, he was invited to join the Cigna GBAC Advisory Board, and he also served as a featured speaker for the Vumi conference in 2022 and 2026, and Redbridge convention in 2026, bringing a distinct voice shaping the future of the LATAM market.
Mathilde Raffo
Renewal Manager
Languages: French, English, and Spanish
T : +52 55 3116 9599
Teams Phone: +1 332 222 3281
https://www.linkedin.com/in/mathilde-raffo-75a760145
Teams User: [email protected]
Born in France, Mathilde had her first expat experience at a very young age when she moved to the U.S. with her family. She returned to France to attend secondary school and had always enjoyed traveling—a passion that continues with her to this day.
At the age of 16, she began her first solo travel experience in Taiwan, which taught her many life lessons, including patience, understanding, and courage.
Mathilde graduated with two degrees from France and Mexico and is currently a Junior Advisor at Pacific Prime and thoroughly enjoys her role helping expats like her secure tailored health insurance in Mexico and internationally. She reckons that her open-mindedness and sense of priority allow her to understand and support the needs of our customers every day.
During her free time, Mathilde endeavors to cultivate her passion for discovering new cultures and learning new languages.
Contact Mathilde for a chat about health insurance and expat life today!
Maria Jose Lopez
Regional Lead Corporate Sales WBN International Desk
Languages: Spanish & English
T : +52 55 4516 2989
Teams Phone: +1 332 222 3884
www.linkedin.com/in/maría-josé-lópez-a1944777/
Teams User: [email protected]
Maria José Lopez Garcia joined Pacific Prime in 2017 and currently serves as Regional Leader for Partnerships & Global Corporate Sales, specializing in international private medical insurance, employee benefits, global mobility, and strategic partnerships.
Passionate about helping local and global organizations create benefits programs that truly make a difference, Maria José works with multinational corporations, SMEs, insurers, and global partners to design people-focused solutions that align business objectives with employee wellbeing. She translates complex employee benefits strategies into practical, impactful programs that deliver value for employers and their workforce.
With over 15 years of international experience and having lived and worked in Barcelona and Singapore, Maria José brings a distinct global perspective to her work. Currently based in Mexico City, she drives consistent, high-quality employee benefits and insurance solutions in collaboration with WBN and international partners.
Since joining Pacific Prime, Maria José has held several leadership roles and has built a strong track record in business development, with past experience as head of individual team and client relationship management aimed at fostering strategic growth. Her commitment to excellence and innovation was recognized through Pacific Prime's Corporate Business Development Innovation Award for Distinguished Service. She continues to pursue outstanding performance, operational excellence, and long-term value creation for clients and partners alike.
Maria José holds a BA from Universidad Iberoamericana (IBERO) in Mexico City and a Master's in Product Management and Marketing from EADA Business School in Barcelona.
Outside of work, she is an avid runner who enjoys early mornings, endurance sports, and embracing new challenges. She is also a proud mother to her 8-year-old son, born in Singapore, the Lion City.
William Diaz
Employee Benefits Senior Regional Consultant
Languages: Spanish and English
T : +52 55 4811 6800
Teams Phone: +1 332 222 3851
https://www.linkedin.com/in/william-diaz-8b585a131/
Teams User: [email protected]
William Díaz is a global business development and employee benefits professional, with a unique leadership style shaped by international experience. Having lived and worked in eight countries and traveled to over 30,, William brings a deeply multicultural perspective to clients and partnerships.
William joined Pacific Prime during the pandemic in the Shanghai office as a Sales Consultant. Through resilience, adaptability, and a strong focus on relationship building, he successfully developed a robust sales pipeline and was promoted to Senior Sales Advisor. During his time in China, he established strong connections within the Latin American expatriate community, creating a trusted referral network and a solid foundation for long-term business growth.
Recognizing his commercial success, Pacific Prime transferred William to Mexico to support the growth of its expanding operations as a Corporate Account Manager. In his new position, he spearheaded the development of the account management function, strengthening client retention strategies, and expanding the corporate portfolio through business development initiatives and strategic client engagement.
Today, William is a valued member of Pacific Prime’s Corporate Business Development team, where he focuses on helping organizations navigate complex employee benefits and international insurance solutions. His experience across multiple markets, combined with his consultative approach and strong relationship-building skills, enables him to connect with clients from diverse industries and cultural backgrounds while delivering solutions that support both business objectives and employee wellbeing.
Outside of work, William enjoys staying active through football, volleyball, and long-distance cycling. His passion for exploration, learning, and connecting with people continues to inspire both his personal and professional journey.
Antonio Carrera
Senior Advisor
Languages: Spanish and English
T : +52 55 8078 8649
Teams Phone: +1 332 222 4162
https://www.linkedin.com/in
/antoniocarreracompean/
Teams User: [email protected]
Antonio leverages a global mindset shaped by living in the US, the Netherlands, Ireland, and Mexico to build meaningful client connections. His career began in investment management in the US before transitioning into sales, first in hospitality and then into international insurance.
He joined Pacific Prime in 2023 and quickly established himself as a consistent top performer within the team, demonstrating expertise, dedication, and a client-first approach, which culminated in his recognition as the Salesperson of the Year for 2025.
Jocelyn Rodriguez
Finance Coordinator
Languages: Spanish and English
T : +52 56 6991 7650
Teams Phone: +1 332 222 3909
https://www.linkedin.com/in/jocelyn-rodr%C3%ADguez-3546431a9/
Teams User: [email protected]
Jocelyn joined Pacific Prime in June 2024, beginning her career in the Administrative New Business department. Known for her performance and commitment, she was promoted to Corporate Administrator in April 2025. Throughout the time, she maintained a track record of positive feedback from both colleagues and clients, reflecting her professionalism and dedication to exceptional administrative support.
In November 2025, Jocelyn was promoted to Finance Coordinator. In her current role, she is responsible for managing the office’s financial operations while overseeing key administrative functions to ensure seamless, efficient day-to-day operation of the organization.
Daniel Gomez
IT and Operation Manager
Languages: Spanish and English
T : +52 56 6991 7650
Teams Phone: +1 332 222 3909
http://www.linkedin.com/in/daniel-gomez-cruz-/
Teams User: [email protected]
Joining Pacific Prime in 2020, Daniel started his career supporting both the IT and Sales departments, developing a strong understanding of business operations and client needs.
He later combined his IT responsibilities with New Business Policy Administration, managing policy processes while continuing to provide technical support across the organization. His cross-functional experience led him to transition into a full-time IT role, where he supports key business systems and contributes to operational efficiency through technology-driven solutions.
Tamara Carrera
Administration Team Leader
Languages: Spanish and English
T : +52 56 5119 6128
Teams Phone: +1 333 222 3273
Teams User: [email protected]
Tamara Carrera is an accomplished operations and administration leader at Pacific Prime. Joining the company in an administrative role, she quickly distinguished herself through her efficiency, attention to detail, and commitment to operational excellence. Her outstanding performance led to a promotion to Senior Administrator within her first year.
Tamara was promoted to Team Leader after six months, where she demonstrated her ability to drive results, support colleagues, and contribute to the success of the organization. Over the past 12 months in her role, she has successfully managed and developed her team while helping strengthen retention, operational consistency, and service quality across her department.
Myrna Garcia
Client Relationship Management
Languages: Spanish and English
T : +52 55 4811 6646
Teams Phone: +1 332 222 431
https://www.linkedin.com/in/ggmyrna/
Teams User: [email protected]
Myrna Garcia is a Renewal Manager at Pacific Prime. She is passionate about client service and is committed to ensuring every client feels supported and guided throughout their policy journey. Her goal is to be a trusted advisor, providing clear communication to keep the process smooth while helping protect clients’ health and financial well-being.
Originally from Mexico City, she enjoys adventurous experiences such as skydiving, zip lining, and walking in the mountains, especially when it ends with relaxing beside a river.
If you happen to read this, feel free to mention it when you speak with her during your renewal.
Carmen Salazar
Renewal Manager
Languages: Spanish and English
T : +52 55 3206 3732
Teams Phone: +1 332 222 4234
https://www.linkedin.com/in/mcarmen-salazar/
Teams User: [email protected]
Carmen is a dedicated Relationship Manager at Pacific Prime, where she specializes in delivering tailored international health insurance solutions with a strong focus on client satisfaction, retention, and long-term support.
Since joining the company in June 2023, she has progressed through multiple roles, equipping her with a comprehensive understanding of the full client journey. She began in Administrative Support before transitioning into Sales, where she achieved Centurion status after generating over HKD 100,000 in commission production within a single month.
In her current role in Relationship Management, Carmen consistently achieves an average renewal rate of 90% across 10 months, demonstrating her ability to maintain strong client relationships and ensure continuity of coverage.
Her clients value her positive attitude, approachable communication style, and genuine commitment to supporting their needs at every stage. This client-first mindset has earned her recognition as 2025 Renewal Manager of the Year, reinforcing her reputation as a trusted professional in client retention and service excellence across LATAM.
Oliver Ruiz
Senior Regional Consultant
Languages: Spanish and English
T : +52 55 5452 2083
Teams Phone: +1 332 529 4585
https://www.linkedin.com/in/oliver-vadir-ruiz-casillas/
Teams User: [email protected]
With more than 20 years of professional experience in the insurance industry, Oliver’s work specializes in comprehensive health plan consulting, customer service, consultative sales, insured and flexible plans, life insurance, major medical coverage, auto insurance, and wellness programs.
Backed by a proven track record in developing and managing affinity programs and mass-market businesses (B2B2C / DTC), Oliver comes with expertise in structuring, scaling, and optimizing the profitability of Life, Health, Major Medical, and Benefits portfolios.
For over a decade, he has also led growth, retention, and monetization strategies for corporate and group portfolios. His work is marked by a strong focus on commercial model design, loss ratio optimization, and maximizing customer lifetime value (LTV) across large-scale distribution channels. Outside of work, he enjoys spending time with his family and working out.
Salma Facusseh
Senior Sales Consultant
Languages: Spanish, Portuguese, and English
T : +52 55 4500 2086
Teams Phone: +1 332 222 4338
https://www.linkedin.com/in/salma-facusseh-688038161/
Teams User: [email protected]
Salma joined Pacific Prime in January 2024, setting a company record by closing an annual insurance policy within her first 10 days in the sales team.
Throughout her career with Pacific Prime, she has consistently been recognized for her performance, earning the prestigious Centurion Award four times. She has also progressed to the position of Senior Sales Consultant, reflecting her commitment to delivering exceptional service and results for clients.
Salma has more than two years of experience advising clients on international health insurance and employee benefits solutions. During this time, she has delivered tailored insurance solutions and ongoing policy support to individuals, families, expats, and businesses.
Andrea Possenti
Sales Team Leader
Languages: Italian, English, and Spanish
T : +56 6987 4174
Teams Phone: +1 332 222 3856
Teams User: [email protected]
Andrea joined Pacific Prime in 2023, quickly ranking among the top in sales for Pacific Prime Latin America, and becoming the fastest to earn a promotion to Senior Sales Consultant in January 2024.
In February 2026, he was promoted to Sales Team Leader, expanding his skill set and making significant contributions to the growth of the sales team.
Barbara Coss
Sales Team Leader
Languages: English and Spanish
T : +52 55 7933 1324
Teams Phone: +1 332 222 4192
Teams User: [email protected]
Barbara Coss is a high-performing international insurance advisor and sales leader, delivering global health insurance solutions for expatriates, families, and internationally mobile individuals across Latin America and worldwide.
Since joining Pacific Prime in 2023, Barbara has consistently demonstrated exceptional sales performance and dedication toward clients, combined with industry expertise, establishing her as a respected professional in her role. She was named the Best Salesperson of the Year in 2025, outperforming teams across multiple regions, while also securing victory in an international sales competition between Pacific Prime Mexico and Thailand.
Her remarkable achievements and leadership capabilities earned her promotion to Team Leader, where she now mentors advisors and contributes to the continued growth of Pacific Prime's individual business division.
